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The Prioritizing Accountability and Accessibility for Aviation Consumers Act of 2023, S. 400, would increase transparency about how quickly, effectively, and efficiently consumer complaints related to traveling with a disability are received, addressed, and resolved by the Department of Transportation (DOT). Specifically, the bill requires the Secretary of Transportation to publish an annual report on several issues, including:
Currently, DOT does not publish a comprehensive report on disability complaints that includes data and information about the number of complaints addressed and resolved, the specific nature of such complaints, or the review process or the turnaround time for addressing and resolving filed complaints. There is a clear need to enhance reporting requirements to provide the traveling public with up-to-date data on the Department’s effectiveness in helping to resolve the disability-related complaints it receives from airline passengers.
Congress:
Pass the Prioritizing Accountability and Accessibility for Aviation Consumers Act today!
The Prioritizing Accountability and Accessibility for Aviation Consumers Act of 2023, S. 400, would increase transparency about how quickly, effectively, and efficiently consumer complaints related to traveling with a disability are received, addressed, and resolved by the Department of Transportation (DOT).
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